World antique depot Order policy is to login to our online shop and fill up your information include your name or company name, full complete delivery address, your active telephone number and email address
If you have any difficulty pacing an order please take screen shot and contact us ether by What Sapp: +201023546955 or by email: infor@worldantquedepot.com
Explain the difficulty you are facing and we will get back to you as soon as possible with right solution
We accept payment by credit cards Visa and MasterCard plus bank transferee
Yes you can amend your order once placed for 24 hours only
You will get email confirmation that your order was successful
If you make mistake or your order is not correct, then please try to amend your order as soon as possible within first 24 hours before we start work on your order
All our order is custom made orders only for you with requested frame colors and your choice of fabric color, so you can’t return your order just because you change your mind or any other reason not related to the defaults in the products
Please before you sign to receive your order you must check your order for damage because we place insurance on each item we deliver to you so as the insurance policy to claim damage you must check your order before you sign to receive it
Then please write on the receipt what kind of damage and take pictures of the receipt and damage item and please send us copy of the receipt to our email address to arrange your claim refund or replace this item
We will work on your return damage item as soon as we receive your complain by email
We only refund you for damage item for the amount we received from you but we will help you to recover the delivery amount from the shipping company if the damage related to mishandling the delivery items
Please write to us if you need any more help or any other question
If the item is damage or faulty in any reason related to us or shipping mishandling then we will see if the damage can be fixed
We will refund you for the fix amount
If the damage can’t be fix then we will refund you full amount exclude delivery amount and we work with you on the delivery amount with shipping company as well