- E-mail your ZIP code for an accurate shipping quote if a shipping calculator is not available in the sales item or if there is not a set shipping amount. Buyer pays all shipping costs. We will be happy to combine shipping costs on multiple purchases. We do not ship to PO boxes. Smaller accent pieces are shipped via UPS within 3 days of payment clearing.
- Furniture items are shipped on a pallet by freight line.
- Freight lines will deliver CURBSIDE ONLY. Most items ship NEXT BUSINESS DAY after funds clear and phone numbers received. Some items will require additional crating and may take several days to prepare.
- We ship worldwide, but some areas are limited to port pick up. Buyer is responsible for any import fees or duties. Customs forms will reflect actual selling price. You will most likely need to retain the services of a local customs broker and we will need their contact information: agency, agent, direct phone number and email address.
Below is our policy on damaged freight merchandise.
- By purchasing this item, you are agreeing that you understand and accept this policy and all terms in this purchase contract.
- This is policy is also written on the shipping boxes so there is no confusion that you received it. This simply protects you, the buyer, and us, the seller.
- When your item is received, you must check it for damage prior to the driver leaving. Do not sign the freight bill until you have checked your items. If there is any damage, it must be written on the freight bill, or a claim will not be filed and we (all parties involved) will not be refunded, and Elegant Accents cannot replace the merchandise. No exceptions.
- If someone other than you is signing for the merchandise, they must be informed of our policy. If someone else has signed for your package, you accept the responsibility of telling that person our policy, and if they do not write damage, the merchandise will not be replaced and a credit will not be given.
- Freight companies will not pay a claim for a broken item that has been accepted by the customer without any written damage on the receiving bill. We appreciate your attention to this shipping policy. All sales are final unless damaged during shipping.
- Manufacture defects must be reported within 3 days of receipt and substantiated with photographic evidence.
- VISA, MasterCard and Discover are gladly accepted.
- All your credit card information are secured and Your payment information is sent directly to the payment processor and is not saved on our servers.
- Elegant Accents strives to provide a safe and fun shopping experience. Positive feedback will be given to all those who pay promptly, respond to e-mails, and post feedback as soon as their item arrives.
Buyers have 48 hours after delivery to inspect their item(s) and contact [email protected].
If they wish to return an item, there is no restocking fees, but the customer responsible for all shipping fees, buyers will be responsible for packaging and shipping the return item within three business days. The buyer may also be responsible the packing charges incurred by the seller. Buyers may not be reimbursed for returns that are not received in original condition.
When contacting us to initiate a return, please include:
- The reason for the return.
- Your order # (find this in your order confirmation email).
- Your phone number.
- If the item arrived damaged, photos of the damaged item and packaging.
Once we review your return request, we will send you an email with further instructions.
Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to the seller
Business Contacts: Address: 53 - 45 street, Asafrah, Alexandria, Egypt.
Tel:Nasiem: +201221635923 / +201023546955 / +2035348886 , Marco: +201287255510 .
Email: [email protected]